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Refund Policy


Japa.Deals Refund Policy

Japa.Deals aims to be a trusted marketplace for buyers and sellers in Nigeria to connect and complete transactions smoothly. This Refund Policy outlines the conditions under which a buyer may be eligible for a refund on Japa.Deals.

General Principles:

Refunds are generally handled directly between buyers and sellers. Japa.Deals may mediate disputes but is not directly responsible for issuing refunds.

The specific refund policy for a product or service may vary depending on the seller's individual policy. It's recommended to review the seller's policy before making a purchase.

To be eligible for a refund, a buyer must initiate a return request within a reasonable timeframe after receiving the item (typically 7-14 days).

Reasons for Refunds:

Non-receipt of item: If a buyer does not receive their order within a reasonable timeframe after shipment, they may be eligible for a full refund.

Significantly not as described: If an item differs significantly from the seller's description, including size, functionality, or condition, the buyer may be eligible for a full or partial refund.

Damaged or defective item: If an item arrives damaged or defective upon delivery, the buyer may be eligible for a full refund or a replacement item.

Exceptions and Considerations:

Used items: Refunds for used items may be subject to seller discretion and may involve a restocking fee. Change of mind: If a buyer simply changes their mind about a purchase, they may not be eligible for a refund unless the seller offers a return policy for such cases. Return shipping costs: Unless the return is due to an error by the seller (e.g., wrong item sent), the buyer is typically responsible for return shipping costs.

Process for Requesting a Refund:

Contact the seller: The first step is to initiate communication with the seller directly to discuss the issue and explore potential solutions. Many sellers may offer replacements or partial refunds to resolve the issue.

Japa.Deals Mediation: If you're unable to reach an agreement with the seller, you can file a dispute resolution request through Japa.Deals. We will review the case and attempt to mediate a solution between the buyer and seller.

Escalation: In rare cases, if mediation fails, Japa.Deals may take further action depending on the situation, which may include account suspension or removal.

Japa.Deals Role: Japa.Deals provides a platform for sellers and buyers to connect. We encourage clear communication between both parties regarding return policies. We offer dispute resolution services to help resolve disagreements between buyers and sellers. We reserve the right to take action against sellers who engage in unfair or deceptive practices. By using Japa.Deals, buyers and sellers agree to this Refund Policy.

It's recommended that Japa.Deals also include a section outlining the specific steps for buyers to initiate a return request and file a dispute resolution request through the platform.